Government-led procurement
The contracting public authority defines the service it needs, selects the procurement method, evaluates proposals and approves an award. Its agreement then sets the scope, delivery stages, service levels and responsibilities for the project.
From award to delivery
A digital-government project normally moves through discovery, design, configuration, integration, testing, training and launch. Delivery continues after go-live through support, security updates, performance monitoring and service improvement.
Crawford's role
Crawford provides technology, integration and project support within the scope agreed with the responsible authority. Policy decisions, statutory charges and public approvals remain with the institution authorised to make them.
Measuring a digital service
Availability, transaction completion, adoption, support response, reconciliation and security provide a practical view of service performance. The security and controls page explains how those areas fit together.
Further reading
Crawford Capital's e-tax work: what the World Bank assessment records
An explainer connecting Crawford's e-tax work with the World Bank assessment, the public eTax service and questions of continuity and institutional control.
Crawford Capital, CapitalPay and South Sudan's crude-oil levy
An evidence-led account of the crude-oil accreditation arrangement, government records and the distinct roles of public authorities and technology providers.