Which measures can show service performance?
Transaction completion, processing time, system availability, revenue recorded, cases resolved, user support and settlement exceptions can show how a service performs when the period and source are named.
Who should confirm public results?
The responsible public institution should publish or approve official project figures, with provider data serving as an input that can be checked against finance, audit and service records.
Why do dates and baselines matter?
A number has little meaning without the period, starting point, service scope and measurement method, so each result should show what changed and which record supports the comparison.